No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
How do I modify my order?
In order to make any modification on your orders, please contact us at firstname.lastname@example.org with the specific changes that you wish to modify.
How do I cancel my order?
Cancellation on Orders
In the event you wish to cancel your order, please contact us within 12 hour upon confirmation of order at email@example.com. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
DELIVERY & SHIPPING
JuicyTrends partners with global merchants and manufacturers in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. The processing time for orders is 2-3 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally.
Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.
What is Priority Fulfilment?
Fulfilment Priority orders are usually processed and shipped within 1 business day after order is placed. This option includes 100% insurance if items are lost or damaged in transportation. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress.
What is International Express Shipping?
If speed is what you need, Express Shipping is for you.
That means you get fast, reliable shipping from couriers like DHL, DPD, FedEx or UPS Express. Orders placed using this shipping method will usually arrive in 5 - 7 business days with a trackable service.
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
1) Go to Track Your Order page
2) Enter your tracking number
3) Press "Track" to process.
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.
We regret to inform you that we are unable to schedule deliveries.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Refund & Replacement Policies. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.